Job Collections Officer | Parramatta, Parramatta

This is a Collections Officer | Parramatta role with Heidelberg Materials Australia based in Parramatta, NSW, AU
== Heidelberg Materials Australia ==

Role Seniority - mid level

More about the Collections Officer | Parramatta role at Heidelberg Materials Australia

We are currently looking for a customer focused Collections Officer to join the National Shared Services Centre located at our head office in Parramatta, NSW to provide support to our East Coast business partners.

This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.

This is a full-time, fixed term contract position ending July 2027 working Monday to Friday in our Parramatta office.

In your new role, you will be:

• Handling a high volume of collection calls to assigned customer base

• Negotiating the collection of outstanding balances which have fallen into arrears

• Proactively identifying and escalating risks to the Collections Manager

• Monitoring and reporting in real time of payment deterioration

• Ensuring all customer accounts have a valid credit application on file

• Ensuring customer credit claims are recorded and managed through to conclusion

• Managing customer orders within assigned credit limits

• Generating, reviewing, and distributing various reports

• Flexible in your approach with workdays and working hours

• Collaborative with the Sales Function to resolve matters that may delay payment

• Utilising a diary system to ensure strict follow-up with internal and external customers

• Assisting the Collections Manager as required

This role is a great fit for you, if you have:

• Have a minimum 1-3 years’ experience in a collections / recovery role

• Are experienced in managing a high value and volume customer portfolio

• Exhibit strong and effective time and diary management skills and experience

• Can deliver remarkable customer service and exceptional recovery results

• Possess a high level of resilience and adaptability to changing situations

• Have utilised SAP in previous employment

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come.

Our Benefits

At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

• Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.

• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

We’ll Make It Happen

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Heidelberg Materials Australia team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Handling collection calls
• Negotiating collections
• Monitoring payments

Key Strengths

• Collections experience
• Customer service skills
• ⏰ Time management
• ️ SAP proficiency
• Negotiation skills
• Adaptability

A Final Note: This is a role with Heidelberg Materials Australia not with Hatch.