Cataloxy
salary range:  from     to AUD
Field of activity: Gender: Education level: Experience: Job type:
search in city: Parramatta
Jobs Australia Jobs in the state of New South Wales
Cataloxy Parramatta...Jobs in ParramattaCompany jobs Perigon Group Pty Limited (Sydney)Customer Service Specialist

Job Customer Service Specialist, Parramatta

ID: 1125258   0

Customer Service Specialist, Parramatta

Salary range: negotiable

Summary information

Position: Customer Service Specialist
Published: 08/05/2025. Valid until: 08/20/2025
Job type: full time
Gender: any
  Job from partner
 

Write to the company Send message

Description of the job

Excellent role for a Customer Service Specialist - joining a well-known, continually growing Logistics company, serving as the central contact for enquiries, processing orders, tracking deliveries and maintaining both CRM and database.

  • Permanent opportunity
  • Parking on-site + WFH available once trained
  • $74,500 + super (dependant on experience)
The Role:
We are seeking a detail-oriented and customer-focused Customer Service Specialist for our client's logistics service team.

This is a pivotal role where you will assist as the central point of contact for our Account Managers and their customers, ensuring superior service delivery and operational excellence. The role is fast-paced, detail oriented and relies on your attention to detail.

  • Serve as the central point of contact for all customer enquiries until satisfactory resolution
  • Process orders accurately and efficiently, with meticulous attention to detail
  • Track deliveries and communicate status updates to relevant stakeholders
  • Respond promptly to all inquiries according to established service standards
  • Provide PODs and reprint invoices as requested
  • Complete all daily manual reporting
  • Document and follow up on customer inquiries and complaints
  • Process all Customer Service-related deviations within 24 hours
  • Identify and suggest opportunities for process improvements
About you:
We are seeking a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's.
  • Exceptional attention to detail
  • Ability to establish and maintain effective working relationships
  • Strong multitasking capabilities
  • High degree of initiative and problem-solving skills
  • Adaptable and flexible to meet changing business needs
  • Positive and enthusiastic approach
  • SAP experience (mandatory)
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience with customer service/order entry software programs
  • Excellent written and verbal communication skills
  • Strong analytical abilities to compile, analyse, and present data
  • Professional approach to handling complaints and providing solutions
Our client is looking to interview ASAP, so please don't hesitate to apply!

Shana Perry - ***********@perigongroup.com.au

About the company Perigon Group Pty Limited

Recruitment leaders in Finance, Accounting and Technology, Sydney and Brisbane. Call us on 02 9775 5900 for expert recruitment services. Go to the company's page»


Permanent link to this page:




Similar jobs of in Parramatta in Customer Support/Client Care

Duty Manager

05 Aug., 12:59 - 08/20/2025
salary is negotiable

Library Officer

02 Aug., 20:51 - 08/23/2025
salary range: 78199$ - 86118$
Locations closer to in Parramatta